Customer Support

How can we help?

For questions about orders, shipping, returns, or products, email our support team and we will help you get it sorted.

Contact Details

Response Time

We aim to reply within 1-2 business days.

Store Base

New Zealand, shipping internationally.

Include your order number so we can check your tracking details quickly.

Tell us what happened and include photos if the item arrived damaged or faulty.

Ask about sizing, usage, ingredients, compatibility, or anything else before you buy.

Check delivery timeframes, tracking details, customs guidance, and delayed package steps.

Review our return policy before contacting support about a refund, replacement, or damaged item.

Send your order number, the email used at checkout, and a short description of what you need.